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CallTrac call accounting software was developed to fit the needs of small to medium sized businesses ranging
from under 100 to approximately 3000 stations. CallTrac will capture, track, and report on all aspects of your
organization's call activity (incoming, outgoing, and internal).
Compatible with any PBX
CallTrac is compatible with all PBX/Key system types and Property Management Systems. The system supports:
- Multiple PBXs
- Over 3,000 extensions
- Windows2000/NT and below
- Up to four levels of user defined hierarchy
- Authorization/account codes
- ANI
Polling Capability
This real-time, PC-based call accounting system offers polling capabilities for companies that have multiple
locations and wish to track call activity at remote locations in addition to their main site.
Instant Call Processing
Instantaneous call processing enables the isolation and correction of intermittent trunk problems, call misrouting
and phone abuse. Call pricing, indexing, sorting and processing all occur instantly as call records are received.
Toll Fraud Detection
Reports can be scheduled to run and print or email automatically with the system's own automatic report scheduler
in addition to automatic detection and notification of Toll Fraud conditions. CallTrac also includes corporate
cost allocation and billback features.
Multiple Users
Network Version permits multiple users to access the system over the LAN/WAN and distributes reports via email
on an automatic or ad hoc basis.
Rate Tables
Customized rate tables are available so that calls are rated exactly according to any negotiated plan (either
flat rates or percentage discounts); the system is able to determine the exact route of each call in order to provide
accurate costing information.
Standard Features
- PC-based system with Real Time call display
- Full Remote Operation Diagnostics, Support & Training
- Rate Updates require no user intervention
- Toll Fraud and System Error Alarms
- General Ledger Interface
- Suppress private codes from reports
- Answer Supervision on T1 Digital Trunks
Hundreds of reporting options, including:
- Call Detail and Summary Reports
- Trunk Detail and Summary Reports
- Most Expensive Calls
- Longest Calls
- Most Frequently Dialed Numbers
- Specific Dialed Number Reports
- Phone Bill Reconciliation by Carrier
- Call Type Summaries
- Area Code and Exchange Reports
- Totals and Statistics
- 800 Numbers
- Station and organizational lists
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