Yes, the system supports custom transaction types. These transaction types can be setup on a one-time basis or as a monthly recurring charge (fixed monthly rate). The description, cost, and charge are completely customizable (user-definable).

MegaCall calculates both a 'cost' and 'charge' for each call record and can handle any custom rate plan provided by your carriers so that costing of your calls is precise. The 'Charge' can be based on a percentage markup, flat rates, or a combination of both. The system also supports an unlimited number of charging strategies; therefore, the administrator can set up as many rate plans as needed and charge different extensions, departments, or students, at different rates.

MegaCall's corporate billback module, MegaBillback, provides companies with a method of billing telephone (voice, data, centrex, calling card, cellular, etc.) and other miscellaneous charges (service charges, voice mail, installation, etc.) back to specific extensions, organizational departments, or cost centers.

Miscellaneous charges can be billed back to the responsible party as MegaCall allows its system users to create an unlimited number of custom transaction types (completely user definable); both monthly recurring and one-time. This means that users have complete flexibility when creating the name/type, cost, and charge, of the transaction.

Yes, MegaCall allows its system users to set beginning and ending dates for BOTH extensions/phone numbers AND authorization codes. The system historically tracks stations, authorization codes, and account codes, as they change hands over time. Most call accounting & billing systems require that you override the user's name when a phone number changes hands. This ruins billback and becomes especially difficult when people change in the middle of the month because charges have to be billed to different parties.

MegaCall allows duplicate extension numbers to exist in the database as long as the date range does not overlap. With this feature, reports will reflect who was actually assigned a particular station at the time calls were made, regardless of who is currently assigned that station. This feature is extremely beneficial for accuracy of corporate Billback and student billing as reports and bills will reflect the correct name of the responsible party for the time period queried.

MegaCall accommodates virtually an unlimited number of system users. Each user can be given full administrator privileges/access or restricted access based on their level of responsibility. Therefore, there is no limit to the number of administrators that can be set up within the system. With MegaCall, you can limit system users to their respective areas (divisions, departments, cost centers, etc.) allowing you to provide managers with access to run their own reports.

The system also provides the flexibility to restrict access to specific menu options, reports, and areas. In addition, any access denied to a user would be removed from their menu upon logging on; therefore, you won't receive help desk calls asking why can't they see this or that.

The system is standardly sized to hold at least 13 months of call history, even for companies with millions of calls per month. This capability is due to the compression technique provided by MegaCall's specialized database technology. Due to MegaCall's unique database the system is able to handle high call volumes and store many months on-line without affecting the system's unparalleled speed and performance. Most other call accounting systems will only hold 1-3 months, as the more they hold in the database the slower the system becomes. This isn't the case with MegaCall.

If you would like to run a report from 6 months ago (or even 13 months back) you simply type in the desired dates and run the report; there are NO restoration procedures needed to access the data, as it is stored on line! There is no need to roll it off onto archive tape for at least that 13-month period. We believe this feature is unmatched and gives users the ability to produce reports that show trends over longer periods of time.

MegaCall is a fully web-enabled call accounting and billing application. Over your company Intranet, or through a dialup networking connection (PPP), any authorized user can access MegaCall and run reports right from their desktop using any web-browser. Dialup access is provided to authorized Administrators. General dialup access requires additional security software and integration with corporate-wide security systems.

Any number of users can simultaneously access the system, based upon their unique user ID, and run reports right from their desk. Since MegaCall resides on a server and is accessed via browser, this eliminates the need for installation and maintenance at individual workstations.

MegaCall comes with its own custom report generator along with 50+ standard reports. Any of the standard reports can be modified or any number of new/custom reports can be created from scratch. Therefore, all of MegaCall's reports are customizable. The report generator's flexibility allows the user to build their own custom headers for reports, label columns and sort keys with their own easy to understand titles, and report menus can be easily customized, re-organized etc.

MegaCall also provides for 2-D and 3-D graphing capabilities. Reporting periods are completely user-definable for any specified length of time. Virtually any report you can think of, MegaCall can supply.

Traffic reports are a standard feature of the MegaCall system. Some of these include trunk and route summary and detail, grade of service, busy hour reports and reports by various call patterns and types. Durations on traffic reports are available in Erlangs, CCS or straight call minutes. Any report can be run on the fly or scheduled to run automatically to a printer, via e-mail, or saved to a file on the network, etc.